This Version   These instructions were written for the LG V30 Phone, however the instructions should be similar for other LG devices/versions with possible slight menu changes; Settings below being will be the same.

Verify/Update vs New  We offer two sets of instructions, 'Verify/Update' for fixing, updating or repairing an existing account and 'New' for a fresh first-time setup. You can find links for both versions of instructions on the previous page (Main Menu).

Here are the account settings we will be using (Secure SSL):

SECURE MAIL (SSL)   
Incoming Mail Server: falcon2.world-net.net
Outgoing Mail Server: falcon2.world-net.net
Username/Login: <your email address>
Incoming Port: SSL ON;   Port 993 (IMAP)
Outgoing SMTP Port: 465

These instructions are for an 'new' account setup, meaning you are setting it up for the first time, or doing a fresh re-install. If you need to just edit/repair/update an existing account configuration, please use our 'Verify/Update' instructions instead.

NOTE: These instructions assume you are in 'Home' Mode (default).
1. From the Home screen touch 'Settings', 'Accounts' then 'Add Account' (lower-right).

2. Tap 'Email' then select 'Other'.

3. Enter your full email address and password and touch 'Next'.

4. Tap 'Done'.

5. IF you are presented with a Manual Setup, do the following (otherwise skip to Step 6 below):

Manual Instructions
Select 'IMAP' and tap 'Next'.
Enter in the correct information as follows:

• Email Address: <your email address>
  
• Username: <your email address>
  
• Password: <your password>
  
• Incoming Server: falcon2.world-net.net
  
• Outgoing Server: falcon2.world-net.net
  
• Security type: SSL
  
• Incoming Port: 993
  
• Outgoing (SMTP) Port: 465
  
• Make sure 'Require Sign-in" is checked in the SMTP server settings section.
  

When completed, tap 'Next'.

6. You will be promoted to name the account, which typically is your email address (This is used to differentiate this account from others on your phone/tablet).

7. Select 'Done' to complete the process.

8. COMPLETE! At this point, provided you have entered in the correct information & password - you should have a working mail client.

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Having trouble?

Here is a list of very common mistakes that are easy to make, that we see from time to time in our support department:

1. Password / Login Error

• It's possible your password isn't actually what you THINK it is. To verify, open a new browser window, and log into Webmail (Click Here).
• Did you make an error and put your real name where it says 'Login' or 'Email Address' instead of your actual email address?
• There could be a hidden 'space' (blank) following one of your entries. Very tricky mistake that can drive you crazy. Click each blank that you typed settings into (incoming mail server, outgoing mail server, email address, etc.) and check each one for a trailing space at the end. It can be hard to see, so look at where the cursor is flashing and do 'backspaces' as necessary to double-check.
• Did you remember to turn on SSL for BOTH incoming and outgoing mail server settings? (If you did, your incoming port would be '993' or '995 and not '143' or '110'.)

2. Sending Issues

• Did change your incoming port number, and not notice that the outgoing port flipped back to 25 by default? Sometimes this happens... and it (outgoing smtp port) should be set to 465.
• Outlook Users: Did you remember to check the box "my server requires authentication" and "use same settings"? If not, that will cause sending issues and possibly a 'relayed denied' error.