E-MAIL SETUP & HELP

Android 9 : Configure New

This Version   These instructions were written for Android OS 9. The instructions should be similar for previous versions with possible slight menu changes; However the settings below being will be the same.

Verify/Update vs New  We offer two sets of instructions, 'Verify/Update' for fixing, updating or repairing an existing account and 'New' for a fresh first-time setup. You can find links for both versions of instructions on the previous page (Main Menu).

Here are the account settings we will be using (Secure SSL):

    SECURE MAIL (SSL)   
      Incoming Mail Server: falcon2.world-net.net
      Outgoing Mail Server: falcon2.world-net.net
      Username/Login: <your email address>
      Incoming Port: SSL ON;   Port 993 (IMAP)
      Outgoing SMTP Port: 465


These instructions are for an 'new' account setup, meaning you are setting it up for the first time, or doing a fresh re-install. If you need to just edit/repair/update an existing account configuration, please use our 'Verify/Update' instructions instead.

1. Swipe down from the home screem and find 'Users & Accounts' and tap the 'settings' icon.

2. Tap on 'Users & Accounts' and tap 'Add Account'.

3. Select 'Personal (IMAP)'.

4. Email Address: <your email address> and select 'Next'.

5. Password: <your password> and select 'Next'.

6. IF you end up on an account options screen, then the phone auto-configured your account, but likely got the setttings incorrect. Press 'Next' to finish and then go back in and edit it to continue here...

7. Incoming Server Settings:

  • Username: <your email address>
  • Password: <your password>
  • Server: falcon2.world-net.net
  • Port: 993
  • Security type: SSL or SSL/TLS

Select 'Next'...

8. Outgoing Server Settings:

  • Turn ON the indicator next to 'Require Sign-In'
  • Username: <your email address>
  • Password: <your password>
  • SMTP Server: falcon2.world-net.net
  • Port: 465
  • Security type: SSL or SSL/TLS

Select 'Next'...

9. Account Options
The recommended Sync Frequency is '15 minutes' (How often it checks for mail automatically) and the 'Notify me when emails arrive' is a personal choice that varies. We recommend you leave the other options 'On'.

10. You are likely now at a final screen asking for your 'Account Name' and 'Your Name'. The account name is just want you want to know this account by (in case you have multiple accounts in your phone), and 'Your Name' needs to be your actual name with correct CaPiTiLiZaTiOn because people you E-Mail will see this.

Select 'Next' to complete the process...




Having trouble?

Here is a list of very common mistakes that are easy to make, that we see from time to time in our support department:

1. Password / Login Error

  • It's possible your password isn't actually what you THINK it is. To verify, open a new browser window, and log into Webmail (Click Here).
  • Did you make an error and put your real name where it says 'Login' or 'Email Address' instead of your actual email address?
  • There could be a hidden 'space' (blank) following one of your entries. Very tricky mistake that can drive you crazy. Click each blank that you typed settings into (incoming mail server, outgoing mail server, email address, etc.) and check each one for a trailing space at the end. It can be hard to see, so look at where the cursor is flashing and do 'backspaces' as necessary to double-check.
  • Did you remember to turn on SSL for BOTH incoming and outgoing mail server settings? (If you did, your incoming port would be '993' or '995 and not '143' or '110'.)

2. Sending Issues

  • Did change your incoming port number, and not notice that the outgoing port flipped back to 25 by default? Sometimes this happens... and it (outgoing smtp port) should be set to 465.
  • Outlook Users: Did you remember to check the box "my server requires authentication" and "use same settings"? If not, that will cause sending issues and possibly a 'relayed denied' error.